Privacy Policy
Last updated: 27 June 2026
BuyFish respects your privacy and aims to handle personal information responsibly, lawfully, and only for clear business purposes connected to this website and our seafood ordering service.
This page is a practical website notice and not legal advice. For formal compliance advice, please consult a qualified South African legal or privacy professional.
Information We Collect
When you use this site, we may collect information such as your name, surname, email address, contact number, delivery address, billing address, alternate contact details, account notes, cart contents, order details, and messages you send to us.
The site may also process limited technical information such as your browser, device, IP address, session information, and security logs where needed to operate, secure, and support the website.
How We Use Information
- To create and manage your customer account.
- To process orders, delivery details, invoices, and order updates.
- To contact you about product availability, account access, order issues, and customer support.
- To send registration, verification, password reset, and order-related emails.
- To protect the website against misuse, fraud, unauthorised access, and technical problems.
- To meet accounting, audit, legal, tax, and operational record-keeping obligations.
Sharing Information
We only share personal information where needed for normal business operations, such as website hosting, email delivery, system maintenance, accounting support, delivery coordination, or legal compliance. We do not sell customer personal information.
Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer retention period is required or allowed by law, tax rules, dispute handling, fraud prevention, or business record requirements.
Your Rights
South African privacy law may give you rights relating to your personal information, including the ability to ask what information is held, request correction where appropriate, object to certain processing, and complain to the Information Regulator.
Security
We use reasonable technical and organisational measures to protect customer information. No website, email system, hosting platform, or internet-based service can be guaranteed completely secure, so customers should also keep their login details private.
Updates
We may update this policy when our website, processes, service providers, or legal obligations change. The latest version will always be published on this page.
Contact
For privacy questions, contact BuyFish at orders@buyfish.co.za.